Returns & Exchanges

At Kuysenstore, we want you to be completely satisfied with your luxury home fixtures and furniture. If an item does not meet your expectations, we offer a straightforward return and exchange process within 7 days of delivery.

1

Initiate Request

Contact our customer service team via email or our online portal with your order number and photos of the item in its original packaging.

2

Wait for Approval

Our quality control team will review your request to ensure the item is eligible for return, typically providing an authorization number within 48 hours.

3

Secure Packaging

Carefully repack the product in its original box with all manuals and accessories included to prevent damage during transit.

4

Collection or Drop-off

Arrange for a courier pickup or drop off the item at one of our designated design centers for final inspection and refund processing.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing